Shipping policy

Dispatch times

Ready-to-ship pairs are dispatched in 1-3 business days.

Motara Privé pairs, made to your own design, are dispatched 7-10 business days after you approve the design.

 

Delivery

Once your order has been dispatched, delivery usually takes 2-5 business days. We email you tracking when your order ships. Couriers and customs can cause delays, so please treat delivery times as estimates. Shipping costs are shown at checkout before you pay.

 

Duties and taxes

Your local customs office may charge import duties and taxes on your order. We cannot reimburse them.

 

Changes and cancellations

Email hello@motarafw.com as soon as you can. We can change or cancel an order only if your pair has not gone into production yet.

 

Questions about your order? Email hello@motarafw.com.

Every pair is handmade to order by skilled artisans