Shipping policy
SHIPPING POLICY
Our Commitment to Swift Delivery
At Motarafw, we take pride in our swift and efficient service. Embracing our sustainability principles, each pair of our premium loafers is meticulously crafted by hand. Your order will be dispatched within 2 to 3 business days from the time it is placed.
Should you require expedited shipping, our rush service can be availed through this dedicated link.
Global Reach of Our Standard Delivery
Our standard delivery service spans the globe, featuring the following estimated delivery durations:
- United Kingdom: 1 to 3 business days
- United States: 1 to 4 business days
- Europe: 2 to 5 working days
- Africa: 1 to 5 business days
- Rest of the World: 5 to 7 business days
All shipments are equipped with tracking capabilities.
DUTIES & TAXES
For customers based in the United States, a duty-free and tax-free shopping privilege enriches your experience with us. Nevertheless, patrons residing beyond US borders may be subject to duties and import taxes as dictated by their respective national import and customs regulations. These obligations are mandated by the recipient's local import authority and fall outside the realm of Motarafw's authority and accountability.
The magnitude of import taxes and duties varies by country and hinges on the total value of your purchase. For comprehensive insights, we recommend referring to your nation's official governmental or national import office webpage.
RETURNS
Our Approach to Returns
At Motarafw, we are dedicated to offering an unparalleled shopping journey. We extend the option for exchanges and refunds for all full-price orders. To initiate a return process, kindly reach out to us via hello@motarafw.com, furnishing the subsequent particulars:
- Order Number
- Grounds for Return
- Preference for Refund or Exchange
- In the case of exchange, kindly provide the new delivery address
Requirements for Return Items
We implore that the item(s) earmarked for return retain their pristine, unworn state, devoid of any blemishes or indications of use, with the packaging unscathed. Items exhibiting signs of use cannot be accommodated for return; any such instances will mandate the re-delivery to be undertaken at the sender's expense.
Specifics of Return Policy
- Custom-sized and tailor-made pairs are admissible for return; however, refunds shall be replaced with store credit.
- Items procured on discount are amendable for exchange, with refunds converted into store credit.
- Pertaining to sale items, a return initiation should be made within 14 days of delivery receipt, with exchanges being the sole admissible recourse.
- You are accountable for orchestrating and covering the expenses related to the return shipment to our production hub.
- Opting for an item exchange necessitates shouldering the shipping charges for the replacement pair.
- In scenarios where an item exchange isn't desired or the preferred item is unavailable, a refund in the form of store credit will be processed.
For an immaculate fit, we recommend acquainting yourself with our size chart before finalizing your order.
We trust that these delineated policies lend transparency and foster a gratifying shopping experience at Motarafw. Should inquiries arise, please don't hesitate to connect with us; we're here to assist.
Our Commitment to Swift Delivery
At Motarafw, we take pride in our swift and efficient service. Embracing our sustainability principles, each pair of our premium loafers is meticulously crafted by hand. Your order will be dispatched within 2 to 3 business days from the time it is placed.
Should you require expedited shipping, our rush service can be availed through this dedicated link.
Global Reach of Our Standard Delivery
Our standard delivery service spans the globe, featuring the following estimated delivery durations:
- United Kingdom: 1 to 3 business days
- United States: 1 to 4 business days
- Europe: 2 to 5 working days
- Africa: 1 to 5 business days
- Rest of the World: 5 to 7 business days
All shipments are equipped with tracking capabilities.
DUTIES & TAXES
For customers based in the United States, a duty-free and tax-free shopping privilege enriches your experience with us. Nevertheless, patrons residing beyond US borders may be subject to duties and import taxes as dictated by their respective national import and customs regulations. These obligations are mandated by the recipient's local import authority and fall outside the realm of Motarafw's authority and accountability.
The magnitude of import taxes and duties varies by country and hinges on the total value of your purchase. For comprehensive insights, we recommend referring to your nation's official governmental or national import office webpage.
RETURNS
Our Approach to Returns
At Motarafw, we are dedicated to offering an unparalleled shopping journey. We extend the option for exchanges and refunds for all full-price orders. To initiate a return process, kindly reach out to us via hello@motarafw.com, furnishing the subsequent particulars:
- Order Number
- Grounds for Return
- Preference for Refund or Exchange
- In the case of exchange, kindly provide the new delivery address
Requirements for Return Items
We implore that the item(s) earmarked for return retain their pristine, unworn state, devoid of any blemishes or indications of use, with the packaging unscathed. Items exhibiting signs of use cannot be accommodated for return; any such instances will mandate the re-delivery to be undertaken at the sender's expense.
Specifics of Return Policy
- Custom-sized and tailor-made pairs are admissible for return; however, refunds shall be replaced with store credit.
- Items procured on discount are amendable for exchange, with refunds converted into store credit.
- Pertaining to sale items, a return initiation should be made within 14 days of delivery receipt, with exchanges being the sole admissible recourse.
- You are accountable for orchestrating and covering the expenses related to the return shipment to our production hub.
- Opting for an item exchange necessitates shouldering the shipping charges for the replacement pair.
- In scenarios where an item exchange isn't desired or the preferred item is unavailable, a refund in the form of store credit will be processed.
For an immaculate fit, we recommend acquainting yourself with our size chart before finalizing your order.
We trust that these delineated policies lend transparency and foster a gratifying shopping experience at Motarafw. Should inquiries arise, please don't hesitate to connect with us; we're here to assist.